Part 3

Part 3

3.1 Customer TouchPoints: The Crucial Entry Points To Your Business (2:38)

An overview of the other critical entry points to your business that we'll cover in this section: 


3.2: Contact Form, Email and Live Chat (12:30)

Customer contact is integral to your business. In this video, learn the importance of email subjects in NOT coming across as spam; email signatures; and how to set up Live Chat in a way that helps your customers and avoids any frustration with 'half-manned' Live Chats:


3.3 Tracking packages (9:00)

Are you wasting lots of time answering emails like "Where is my order"? This simple way of setting up self-serve tracking could save you hours, and make your customers happier too. Learn how to set up self-serve tracking on your website:


3.4 Customer Service Systems: Setup & Common Mistakes (17:49)

If you're drowning in customer service inquiries (or just want to improve your service), you'll want to consider getting a Customer Service System, also known as a helpdesk. Here, learn WHY this will help your business (and you personally); WHEN is the right time to set one up; the key 2 contenders in my mind that work well with Shopify, and 2-3 common mistakes to avoid, that will help you look as professional as possible and make your life easier too:


3.5 Summary of Part 3 (3:44)

A recap of everything we've covered in section 3, as well as the checklist which you can find below, along with the slides for this section.




DONE? When you're ready to move on to the bonuses and important closing notes, click the button below. See you there!

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1 comment

Well done on completing Section 3! If you have any questions, feel free to reply here in the comments. Would love to hear what you think and how you’re applying this to your business, too. Don’t forget the bonuses and wrap-up in the final section coming up. See you there! – Tristan.

Tristan King

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